Growth Operations Executive

As a Growth & Operations Executive, you will support the execution and monitoring of campaigns across in-app and food aggregator (FA) platforms. This role focuses mainly on daily platform operations, promotional setup, campaign coordination, and performance monitoring to support overall sales growth and smooth operational execution.

• Support the setup and execution of in-app and food aggregator (FA) promotions, vouchers, push notifications, banners, and promotional bundles.
• Coordinate with food delivery platforms (e.g., GrabFood, Foodpanda) and POS vendors for promotion setup, testing, and go-live readiness.
• Monitor daily campaign performance and platform activities to ensure smooth operations and timely issue escalation.
• Assist in maintaining promotion calendars and campaign tracking across different channels.
• Support onboarding and integration processes for new outlets across app and FA platforms.
• Track sales performance, voucher redemption trends, and basic campaign results across digital channels.
• Assist in preparing weekly and monthly reports for campaign and operational performance.
• Monitor platform visibility, promotion listings, and campaign accuracy to ensure proper execution.
• Support simple data analysis and reporting to identify basic trends and opportunities.
• Maintain communication with FA partners and vendors to ensure smooth coordination and timely execution.
• Investigate and troubleshoot operational or sales-impacting issues together with relevant internal teams.
• Support day-to-day operational tasks related to app and FA platform management.
• Diploma or Bachelor’s Degree in Business, Marketing, Analytics, E-commerce, or related field.
• Fresh graduates are welcome to apply. Candidates with 1–3 years of experience in operations, e-commerce, food delivery platforms, or related fields will have an added advantage.
• Comfortable using Excel / Google Sheets for reporting and basic data tracking.
• Strong willingness to learn, proactive attitude, and ability to adapt in a fast-paced environment.
• Good coordination, communication, and problem-solving skills.
• Detail-oriented and able to manage multiple tasks effectively.
• Experience with Power BI, Tableau, or Google Analytics is an added advantage.