Business Operations Manager - Kajang

Job Description

We are seeking a proactive, detail-oriented, and people-focused Wellness Center Operations Manager to lead and oversee the daily operations of our integrated wellness center, which offers services in Pilates, Beauty, and Traditional Chinese Medicine (TCM).

This role requires both hands-on management and strategic thinking to support the center's growth.

Key Responsibilities:

• Oversee daily operations of the wellness center, including scheduling, service flow, cleanliness, and customer experience.
• Supervise and support staff across all departments: Pilates instructors, beauty therapists, TCM practitioners, and administrative personnel.
• Maintain a positive work culture, lead regular team meetings, and manage staffing needs including recruitment and training.
• Coordinate client bookings, ensure excellent customer service, and handle escalated client inquiries or concerns.
• Monitor sales performance, track KPIs, manage inventory, and support budgeting and expense control.
• Implement and improve operational systems, workflows, and service procedures to increase efficiency and quality.
• Collaborate with business owners and marketing team on business development and promotional strategies.
• Ensure the center complies with health, safety, and service regulations.

1. Education & Experience

• Diploma/Bachelor's degree in Business Administration, Hospitality Management, Health/Wellness Management, or related field (preferred but not mandatory).
• Minimum of 2-3 years of experience in a supervisory or managerial role in customer-oriented wellness, healthcare, hospitality, or beauty industry.

1. Industry Knowledge

• Understanding of the wellness sector, especially in at least one of the following: Pilates, beauty services, or Traditional Chinese Medicine (TCM).
• Familiarity with holistic health practices and customer-centered wellness services.

1. Leadership & Management Skills

• Proven leadership and people management skills — ability to lead a multi-disciplinary team with professionalism and empathy.
• Experience in scheduling, hiring, training, and team development.
• Ability to resolve conflicts and maintain a positive work environment.

1. Operational & Administrative Competencies

• Strong organizational and multitasking abilities.
• Ability to manage bookings, inventory, sales records, and daily administrative tasks.
• Comfortable using CRM, booking software, POS systems, and office tools (Excel, Google Workspace, etc.).

1. Client Relationship Management

• Exceptional communication and interpersonal skills.
• Skilled in handling client feedback, improving client retention, and delivering a premium customer experience.
• Multilingual skills (English, Korean, Mandarin/Cantonese) are a plus.

1. Business & Strategic Mindset

• Ability to assist in setting growth targets and marketing initiatives.
• Understanding of performance metrics, budget control, and service quality improvement.
• Creativity in improving client engagement and business operations.