Customer Service Specialist (粤语英文客服专员) - Kuala Lumpur - ref. f12299819
GienTech Malaysia Sdn Bhd Kuala Lumpur Full-time
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and contributing to our company's success.
This is an excellent opportunity for a detail-oriented professional to grow their career in a dynamic and supportive environment.
Key Requirements:
- Language Proficiency: Fluency in Mandarin, Cantonese, and English is essential to effectively communicate with our diverse customer base.
- Availability: Flexibility to daily work 8 hours,5 working days weekly, without night shift.
- Experience: While candidates with 6 months or more of customer service experience are preferred, we encourage recent graduates to apply. We value enthusiasm and a willingness to learn.
- Start Date: Ability to commence work immediately is advantageous.
As a Customer Service Specialist, you will play a crucial role in ensuring exceptional customer experiences by promptly addressing and resolving inquiries. Your responsibilities include:
- Customer Interaction and Support: Monitor incoming customer service channels and provide timely, accurate, and helpful responses to customer inquiries by Email, LiveChat and phone call.
- Feedback Analysis and Resolution: Categorize customer feedback to identify recurring issues and address them effectively according to Standard Operating Procedures.
- Security Alarm Response: Manage customer service inquiries related to security alarms, ensuring swift and appropriate action.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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