Customer Service Specialist （Junior & Senior）
Titan Link Interactive Group Sdn. Bhd. Kuala Lumpur Full-time
Handle player inquiries and complaints via online support channels
- Provide personalized service to VIP users (for senior role)
- Monitor and report bugs, user feedback, and game issues
- Assist in issue escalation and in-game problem-solving
- Play and evaluate games, offer improvement suggestions
- Prepare daily reports and track common user issues
- Able to work in KL Hang Tuah area
Junior Role:
- Minimum 1 year online customer service experience
- Passionate about mobile or online games
- Good communication & team skills
- Can use translation tools for international users
Senior Role:
- 3+ years experience in gaming customer support preferred
- Experience with VIP user handling
- Strong problem-solving, analysis & coordination skills
- Deep understanding of gameplay systems
Othes :
- Thai / Indonesian speaking preferred
- EPF
- SOCSO
- Annual Leave
- Training provided
- Public Transport Nearest
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