Service Advisor (Perodua 3S Center)
Bakateam Sdn. Bhd. (Perodua 3S) Kuala Lumpur Full-time
Candidate must possess at least Certificate / Diploma / Advanced / Higher / Graduate Diploma in Automotive field.
- At least 1 Year of working experience in the related field is required for this position.
- Good command of written and spoken in English and Bahasa Malaysia.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- Able to advise and communicate with customers regarding vehicle situation.
- Required Skill(s): Knowledge of dealing with complaints, basic knowledge of service automotive techniques, business systems, and basic computer skills.
- Ability to work under pressure and tight deadline.
- Able to work with minimum supervision, confident, dynamic, and customer-oriented attitude.
- Must have a valid driving license and possess own transportation.
- Able to work on weekend’s (Saturday & Sunday) and during Public Holidays (If required).
- Must willing to work in JALAN KLANG LAMA, KUALA LUMPUR.
- Ensure overall customer satisfaction with aftersales service.
- Ability to effectively communicate with customers regarding services recommended and performed.
- Prepares service estimates, sells routine maintenance / repair services, and conducts follow-ups regarding unsold services and customer inquiries.
- Performs opening and closing responsibilities.
- Schedules appointments, answers phone and collects funds for services performed.
- Conducting final inspection and vehicle handover.
- Ad hoc duties as and when assigned.
- Professional development
- Good and friendly working environment
- Career growth opportunities
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