Customer Service Advisor - Kuala Lumpur

Key Responsibilities:

• Respond promptly and professionally to incoming calls, emails, and live chat messages.
• Resolve customer complaints and issues with empathy, efficiency, and professionalism.
• Maintain thorough knowledge of products, services, policies, and procedures.
• Document customer interactions, transactions, and feedback in the CRM system.

Benefits:

• Annual bonus
• Performance bonus
• Attendance allowance

How to Apply:

Send your resume, cover letter, and portfolio (if applicable) to andrew@wetop.asia.

Note: Only shortlisted candidates will be contacted.

Qualifications:

• SPM, Diploma or equivalent; have gaming industry will be an added advantage
• Excellent communication and interpersonal skills in English and Mandarin.
• Willingness to work flexible shifts including weekends or holidays, if required.