[ref. d56380016] Ampang Jaya - Service Advisor

This full-time position is crucial in ensuring the smooth operation of our auto repair and tyre services.

• Minimum 2 years of experience as a Service Advisor or in a customer-facing role within the automotive industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Sound technical knowledge of automotive repair and maintenance procedures
• Proficient in computer skills, including the use of automotive software and systems
• Commitment to providing exceptional customer service and a positive customer experience
• Flexibility to work in a fast-paced, dynamic environment

• Greet and welcome customers, providing friendly and attentive service
• Assess customer vehicle needs and recommend appropriate repair or maintenance solutions
• Prepare accurate estimates and work orders for vehicle services
• Liaise with the workshop team to ensure timely and high-quality completion of work
• Keep customers informed of the status of their vehicle throughout the repair process
• Handle customer inquiries, complaints and concerns in a professional and responsive manner
• Maintain detailed records of all customer interactions and vehicle services
• Support the overall operations of the auto service center as needed
• Basic + Incentive
• Medical Claim