Customer Development Executive – Native Indonesian Speaker

Sales Experience – Minimum 2–3 years in consultative or solution-based sales, preferably in B2B environments

• Language Requirement – Native speaker of Bahasa Indonesia and fluent in English (both are mandatory)
• Product Knowledge – Strong understanding of client products, services, and industry-specific needs
• Sales Background – Proven track record in SaaS or technology sales, with hands-on use of CRM tools and effective client relationship management
• Incentive-Based Experience – At least 1 year in a target-driven role with commission, bonuses, or KPI-based rewards
• Location Requirement – Must be willing to relocate and work onsite in Petaling Jaya, Selangor
• Inbound Call Handling – Manage incoming calls with effective sales techniques while delivering a positive customer experience
• Consultative Selling – Use a solution-focused approach to uncover customer needs and recommend the right products or services
• Solution Delivery – Resolve issues within the defined Scope of Support (SOS), or guide customers to third-party or paid solutions as needed
• Troubleshooting – Perform basic product diagnostics to achieve first-contact resolution whenever possible
• Performance Metrics – Consistently hit performance goals, including First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales
• Interpersonal Skills – Show excellence in communication, multitasking, and adaptability in a fast-paced, high-volume setting
• Training Provided – Comprehensive onboarding and role-specific training to set you up for success
• Working Hours – Monday to Friday, 9:00 AM – 6:00 PM, following the schedule of the serving country
• Language Allowance – Additional pay offered for required language proficiency
• Commission – Performance-driven commission structure to reward your results
• Housing Allowance – Relocation support provided for candidates from outside the country
• Accessible Location – Office is easily accessible, located near an LRT station