Technical Engineers - Mandarin

This role involves troubleshooting, deploying applications, managing endpoint security, and enabling seamless device enrollment and updates. You must have hands-on experience with tools and technologies that support modern workplace environments.

Required Skills & Qualifications:

• Minimum 1 year of relevant work experience in IT support or systems administration
• Proficiency in Mandarin and English (written and spoken) is required
• Strong problem-solving and analytical thinking.
• Experience with Windows, iOS, and Android device platforms.

Working knowledge of:

• MDM/MAM tools (e.g., Intune)
• Azure AD and Active Directory
• Autopilot deployment
• App deployment and app protection policies
• Windows Update management
• Endpoint security configuration

• Performance monitoring tools (e.g., Task Manager, EventViewer)
• Networking basics: DNS, DHCP, TCP/IP
• Strong customer engagement and presentation abilities.
• Ability to work under pressure and manage critical situations effectively.
• Analyze and resolve complex technical issues across Windows, iOS, and Android platforms.
• Handle all types of device enrollment, configuration, and compliance management.
• Troubleshoot performance issues using diagnostic and performance monitoring tools.
• Support application deployment, app protection policies, and endpoint configuration.
• Implement and manage Autopilot, Windows Updates, and Endpoint Security measures.
• Deliver technical solutions aligned with customer needs through presentations and direct engagement.
• Work with Active Directory, Azure AD, and mobile device management (MDM/MAM) systems.
• Apply knowledge of Windows Registry and command-line tools for in-depth troubleshooting.
• Maintain understanding of DNS, DHCP, TCP/IP, and network communication basics.
• Engage customers in high-impact situations, manage escalations, and drive resolution.
• Ensure adherence to ITIL/Service Management best practices.
• Working Days / Hours : 9:00 AM - 6:00 PM ( Monday - Friday)
• Public Holidays requires to work with RL compensation given