Technical Engineer/Specialist - Mandarin Speakers - Kuala Lumpur - ref. c52506019

At least a Diploma; Bachelor’s Degree in IT, Computer Science, Engineering, or related field is preferred

• Minimum 1 year of relevant work experience in IT support or systems administration
• Proficiency in Mandarin and English (written and spoken) is required
• Knowledge of Azure Cloud and Microsoft server platforms
• Familiar with Active Directory, endpoint OS support, and general troubleshooting practices
• Working knowledge of DNS, DHCP, and TCP/IP communication
• Knowledge of SQL and SQL queries
• IIS configuration and working
• Basic knowledge on performance monitoring tools
• Understanding of the Windows registry and its use

We are looking for a motivated and technically skilled IT Support Engineer to join our team. The ideal candidate will have a foundational understanding of Microsoft environments, basic network protocols, and troubleshooting tools. Fluency in both Mandarin and English is essential to support internal and external stakeholders.

Key Responsibilities:

• Provide technical support for Windows Server OS (Server 2008/R2, 2012/R2, 2016, 2019)
• Troubleshoot client endpoint issues on Windows 7, 8, and 10
• Assist with Active Directory account creation, permissions, and maintenance
• Utilize diagnostic tools such as Event Viewer, Task Manager, and command-line utilities
• Support basic network configurations including DNS, DHCP, and TCP/IP
• Assist in the administration and monitoring of Azure Cloud services
• Maintain documentation of incidents, procedures, and resolutions
• Work collaboratively with other IT team members to resolve issues efficiently
• Working Days / Hours : 9:00 AM - 6:00 PM ( Monday - Friday)
• Public Holidays requires to work with RL compensation given