Assistant Manager
Coliseum Cafe & Hotel (KL) Sdn Bhd Kajang Full-time
Education & Experience
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related field
- 2–5 years of experience in the Food & Beverage industry
- Prior supervisory or team leadership experience preferred
- Ability to supervise and motivate staff
- Strong team management and conflict resolution skills
- Capable of handling staff scheduling and training
- Solid understanding of restaurant/café operations
- Knowledge of food safety standards (e.g., HACCP)
- Experience in inventory control and stock management
- Familiar with POS systems and daily sales reporting
- Excellent communication and interpersonal skills
- Ability to handle customer complaints professionally
- Focus on delivering high-quality guest experience
- Ability to assist in budgeting and cost control
- Monitor sales performance and KPIs
- Prepare reports for senior management
- Willing to work shifts, weekends, and public holidays
- Ability to work in a fast-paced environment
- Strong leadership presence
- Problem-solving mindset
- Attention to detail
- Positive attitude and reliability
- Assist the Manager and supervise activities within the outlet.
- Be responsible for the administrative services and overall operations of the assigned outlet.
- Ensure restaurant operations run smoothly in accordance with the established Standard Operating Procedures (SOP).
- Monitor the smooth flow of service in the dining area, kitchen, and payment counter.
- Ensure that the restaurant’s opening and closing hours are strictly adhered to according to schedule.
- Conduct daily inspections on the cleanliness of the premises, staff uniforms, table arrangements, equipment, and restaurant facilities.
- Monitor stock levels of raw materials, beverages, and operational supplies.
- Oversee operations during peak hours to ensure services remain efficient and well-organized.
- Direct and coordinate all service efforts to achieve the outlet’s financial targets.
- Ensure all operational equipment is used according to its intended function, properly maintained, and report any defective assets or equipment to the Operations Manager / Outlet Manager.
- Be responsible for maintaining and controlling room temperature, ventilation, lighting, music, and sanitation standards within the outlet.
- Communicate effectively with customers, suppliers, and other key stakeholders to ensure satisfaction with services and products.
- Review sales reports, cash transactions, and records, and assist in controlling operating costs, including raw material costs and wastage.
- Conduct daily briefings and debriefings, as well as weekly meetings, for all service staff in the outlet.
- Prepare an effective duty roster to ensure sufficient manpower in accordance with business volume and manage new staff hiring based on outlet requirements
- Communicate effectively with customers, staff, and other department heads.
- Identify and resolve operational issues and customer complaints in a professional manner.
- Report directly to the undersigned or any person authorized by the Operations Manager.
- Annual Leave
- EPF
- SOCSO
- EIS
- Annual Bonus
- Training Provided
- Allowance Provided
- Medical and Hospitalisation Leave
- Staff Discount
- Staff Meal
- Service Point Allowance
- Travelling Allowance
- Ot Fixed Allowance
Zeed Talent Technology Sdn BhdPutrajaya, 13 km from Kajang
and control costs
• Prepare financial reports
• Ensure:
• Food safety
• Hygiene standards
• Store safety compliance
• Handle customer feedback and emergencies
• Maintain brand image
B. Assistant Store Manager
Job Description (JD)
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