Asia Operation Coordinator

• Proficiency in English & Mandarin.
• Excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment
• Attention to detail, adapt changes and have passion for continuous process improvement
• Positive can-do attitude and willingness to support on any request as needed
• Have a growth mindset, demonstrated through desire to learn and adapt
• High sense of efficiency and accuracy
• Ability to comprehend systematic logical flows
• Experience collaborating with colleagues in a team-based environment
• Short-notice or immediate available candidate is highly preferred

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with availability, current & expected salary

• Travel tour operating from go ahead till tour finish
• Maintain compliance with regulatory requirements and industry standards
• Using in-house system and follow the guideline to make all service order in place
• Well budget management and conduct negotiation and communication with relevant parties
• Follow up the request and amendment to deliver result across multiple time zones
• Invoice issuance including draft invoice & check final costing sheets. To input precise expected cost while issuing invoice. Follow additional invoice/credit note to agent if any
• Check supplier’s invoice properly to ensure our payment is accurate and without delay
• To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact
• Facilitate the coordination of tasks and communication with each corporate parties (e.g. Network office, service venders)
• Follow up tour report / complaint handling for further investigation and compensation requirement
• To record all the cases into Quality Control Log book for statistics and review
• Collaborate closely with cross-functional department across quotation team and other sales office operation team
• Implement effective solutions and suggestions to clients for pending matters and unexpected situations
• Competitive remuneration package (double pay, performance bonus, bi-annual incentive bonus)
• Comprehensive labor and health insurance exceeding regulatory standards
• Minimum of 14 days annual leave
• Overseas exchange program
• Long service award
• Staff familiarization trip
• Team building and staff activities
• Employee training and development program
• Career progression within the office and the group
• EPF
• SOCSO