Sales & Operation Coordinator

• Minimum Diploma or equivalent (Business, Operations, or related field preferred)
• 1–3 years experience in sales coordination, operations, or similar role
• Experience in construction/interior/furnishing industry is an advantage

Skills & Competencies

• Strong customer service and communication skills
• Ability to handle inquiries and convert leads into confirmed orders
• Clear and professional communication via WhatsApp, phone, and email

• High attention to detail and accuracy
• Strong organizational and documentation skills
• Familiar with quotation, invoicing, and order processing

• Ability to manage multiple tasks and priorities
• Strong coordination skills across multiple stakeholders
• Problem-solving mindset with ability to handle site or delivery issues

• Basic understanding of flooring products (SPC, laminate, decking)
• Familiarity with measurement (sqft) and material estimation

• Responsible and accountable (owns tasks from start to finish)
• Proactive and responsive
• Detail-oriented and disciplined in following processes
• Able to work under pressure and meet deadlines
• Team player with strong cooperation mindset

1. Sales & Inquiry Handling

• Respond to all incoming inquiries (WhatsApp, calls, email, walk-ins) in a timely manner
• Understand customer requirements (area size, product type, site condition)
• Prepare accurate quotations and Proforma Invoices
• Follow up with customers to secure confirmation and payment
• Provide clear information on product, pricing, lead time, and installation process

1. Order Processing & Payment Control

• Ensure full payment (Supply Only)orrequired deposit (Supply & Install) is received before processing
• Verify order quantities strictly based on approved quotation
• Prevent over-ordering or unauthorized material release
• Issue invoices upon confirmation of order

1. Operations & Fulfillment

• Prepare Delivery Orders (DO) and Purchase Requests where required
• Coordinate with warehouse on stock availability and preparation
• Arrange delivery or customer collection
• Verify stock condition and quantity before dispatch (including photo confirmation)
• Ensure smooth and timely fulfillment of all orders

1. Project Coordination (Supply & Install)

• Coordinate with installers on job schedule and site requirements
• Arrange delivery timing to match installation schedule
• Communicate job details clearly via group chat (location, timing, DO number)
• Monitor job progress through updates and site photos
• Handle additional requests only with approved quotation and payment

1. Returns & Documentation Control

• Verify returned materials against site/installer records
• Prepare Credit Notes (CN) or Stock Return (SR) forms (with approval where required)
• Maintain proper filing of all documents (Quotation, DO, Invoice, CN)
• Ensure all records are complete and traceable by Invoice Number

1. Coordination & Communication

• Act as the key liaison between:
• Customers
• Warehouse team
• Installers
• Management
• Maintain clear and structured communication across all parties
• Provide timely updates on order status, delivery, and project progress

1. General & Cross-Support Duties

• Support team members during peak periods or absences
• Assist in both Supply Only and Supply & Install workflows when required
• Participate in daily task updates and coordination meetings
• Follow company SOPs and escalate exceptions for approval
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay