Customer Service Executive Mandarin+English
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur Full-time
Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.EPF
- EPF
- SOSCO
- MEDICAL LEAVE
- AL LEAVE
- KPI
- ALLOWANCE
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