Customer Service Executive (Mandarin & Cantonese)
Shangri-La Shared Services Sdn Bhd Kuala Lumpur Full-time
Job Highlights
- Complimentary stay and staff rate at hotels of Shangri-La Group
- Basic + allowances + incentives + bonus
- On the job training (fresh graduates are welcome to apply)
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
How will you feel to be part of a brand known for setting hospitality standards and a career with one of the largest employers of Malaysia? Do you want to be associated with a globally diversified organization that operates with a set standard of values, ethics and work culture?
Very importantly, are you keen to be part of a global contact centre servicing its own customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?- Receive industry best training that will equip you with soft and technical skills for the role
- Gain confidence in meeting and exceeding expectations of our global customers
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with rewarding career
- Gain personally and professionally through in-house Development Trainings
- Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
- Pleasant personality with good communication skills
- Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
- Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
- Computer literate and internet savvy.
- Positive attitude and a team player with a passion for delivering World Class customer service
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysians only
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