Customer Service Executive
Felement Sdn Bhd Kuala Lumpur Full-time
Age 22–30, with a professional and presentable appearance.
Service Standards: Uphold Felement’s customer service standards, ensuring a positive experience and building trust with every interaction.
Feedback & Reporting: Collect, document, and report customer feedback, issues, and service trends to management to support continuous improvement.
Collaboration: Work closely with logistics, marketing, and other departments to address customer needs and improve service delivery.
Customer Engagement & Retention: Proactively engage customers, gather feedback, and identify opportunities to improve satisfaction and loyalty.
Promotions & Events: Assist with promotional campaigns, offline events, and market projects to enhance brand visibility and customer reach.
- Diploma or above qualification.
- Positive, proactive, and customer-oriented mindset with attention to detail.
- Strong problem-solving skills and ability to work under pressure.
- Willingness to take on greater responsibilities and develop for future roles.
- Able to work on alternate weekends and perform overtime when required
Customer Inquiries: Respond to customer inquiries via WhatsApp, IG, FB, Xiaohongshu, offline events, phone, email, and in-person, providing accurate and timely information and solutions.
Issue Resolution: Address and resolve customer complaints or issues promptly, ensuring customer satisfaction and service recovery.
Product Knowledge: Maintain up-to-date knowledge of Felement’s products and services to effectively assist customers and provide accurate recommendations.
Order Processing: Assist in processing customer orders, returns, and exchanges in a timely manner.Service Standards: Uphold Felement’s customer service standards, ensuring a positive experience and building trust with every interaction.
Feedback & Reporting: Collect, document, and report customer feedback, issues, and service trends to management to support continuous improvement.
Collaboration: Work closely with logistics, marketing, and other departments to address customer needs and improve service delivery.
Customer Engagement & Retention: Proactively engage customers, gather feedback, and identify opportunities to improve satisfaction and loyalty.
Promotions & Events: Assist with promotional campaigns, offline events, and market projects to enhance brand visibility and customer reach.
- Annual leave
- Medical and hospitalisation leave
- Statutory deductions (EPF, SOCSO & PCB)
- Annual bonus
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