Digital Commerce Operations Executive

Candidates must be able to read and write in Mandarin

• Manage and oversee the daily operations of our digital commerce platforms, including food delivery services (e.g., GrabFood, Foodpanda) and POS systems.
• Ensure seamless integration and optimal performance of all digital commerce channels to maximize sales and customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to online sales, order fulfillment, and customer feedback to identify areas for improvement.
• Collaborate with marketing and product teams to develop and implement strategies to drive online sales and promote our Perfume Lemon Tea products.
• Manage relationships with third-party vendors, including food delivery platforms and POS system providers, to negotiate contracts and resolve any operational issues.
• Develop and maintain standard operating procedures (SOPs) for all digital commerce operations to ensure consistency and efficiency.
• Troubleshoot and resolve technical issues related to the digital commerce platforms, working closely with IT support as needed.
• Stay up-to-date with industry trends and best practices in digital commerce and food delivery to identify new opportunities for growth and innovation.
• Manage menu updates, pricing adjustments, and promotional campaigns across all digital commerce platforms.
• Provide training and support to store staff on the proper use of POS systems and digital ordering processes.
• Manage and oversee the daily operations of our digital commerce platforms, specifically focusing on food delivery services (e.g., GrabFood, Foodpanda) and POS systems.
• Ensure seamless integration and optimal performance of all digital commerce channels to maximize efficiency and customer satisfaction.
• Monitor and analyze key performance indicators (KPIs) related to online sales, order fulfillment, and customer feedback, identifying areas for improvement and implementing solutions.
• Collaborate with marketing, operations, and technology teams to develop and execute strategies that enhance the online customer experience and drive revenue growth.
• Troubleshoot and resolve technical issues related to food delivery platforms and POS systems, working closely with vendors and internal IT support.
• Manage relationships with third-party food delivery partners, negotiating contracts and ensuring compliance with service level agreements.
• Maintain accurate product listings, pricing, and promotions across all digital commerce platforms.
• Stay up-to-date with industry trends and best practices in digital commerce, food delivery, and POS technology, recommending innovative solutions to improve our operations.
• Develop and implement training programs for staff on the effective use of food delivery platforms and POS systems.
• Ensure compliance with all relevant regulations and food safety standards related to online food delivery.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO