IT Support Executive (Mandarin Speaker)
Mipos Sdn. Bhd. Kuala Lumpur Full-time
Fresh graduates are encouraged to apply, especially if you have a keen interest in technology.
- Candidate must have at least an SPM level qualification and above.
- Diploma/certificate in cybersecurity/networking/IT or any relevant fields is a plus point.
- Required languages: Mandarin/English/Malay.
- Possess own transport and be willing to travel for work.
- Able to work independently with problem solving skills.
- Self-motivated, fast learner, dedicated and responsible attitude.
- Knowledge of POS system and retail, F&B operation flows is a plus points.
- Basic IT knowledge in software, networking and hardware (eg. device driver installation,printer installation) is a plus point.
- Willing to learn new things to keep up with industry trends.
- Inbound enquiries: Handle incoming calls and messages while maintaining strong sales and customer experience throughout the interaction.
- Showing, demo and explaining features and benefits of POS system to customers, tailored to their business needs.
- Conduct system training for customers on software and hardware.
- Provide prompt technical support to customers and do troubleshooting to resolve customers' complaints.
- Follow up on potential leads to convert enquiries into sales.
- Maintain good relationship with customers and handle customers' requests and enquiries.
- Utilize social media platforms to generate customer interest and create brand awareness.
- Collaborate with internal team to meet customers' needs.
- Helping other colleagues with ad-hoc tasks if needed.
- KWSP+SOCSO+EIS
- Annual leave and sick leave.
- Good working environment
- Professional development: training opportunities available.
- Career advancement: clear paths for career progression.
- Allowance provided.
- Training provided
Malaysia AirportsKuala Lumpur
IT Support Officer - IT Delivery (Application Management)
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Date: 6 May 2025
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
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