IT Support Engineer

Position: IT Support Engineer

Responsibilities:

• Focus on and responsible for technical troubleshooting support to include; software, network, hardware, and workstation problem resolutions and support for upgrades and patches;
• Provide customer and personal service to end user in multiple locations. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Deployment of new personal computers. Stage and configure new and existing desktops/laptops/peripherals.
• Ensure that SLA for our 24/7 production and supporting environments is maintained;
• Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously;
• Develop training materials and procedures to train users in the proper use of hardware and software and instruction for system users on operating systems, office 365, Azure, and other applications; assist users in maximizing use of networks and computing systems to ensure consistency in all office locations;
• Understand, champion and enforce security and compliance policies and procedures.
• Maintain current knowledge of technology and industry trends for the purpose of enhancing the use and understanding of available technology in support of NextLabs needs.
• Provide bookkeeping for IT Infrastructure process including, but not limited to, equipment asset tagging, user database data entry and Equipment inventory.
• Pricing research assistant including, but not limited to, purchases pricing tracking

Requirements:

• At least 3 year(s) of working experience in the related field is required for this IT Support/Executive position.
• Experience with Microsoft technologies in Domain networking and Office 365 environment
• Required skill(s): Microsoft Active Directory, TCP/IP, Hyper-V/VMware Virtualization, Azure Cloud platform.
• Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Proficient in English Speaking, writing and reading.
• Experience with Service-now or other ITIL products a plus
• Experience in support Linux environment is preferable
• Ability to prioritize and multi-task in a fast-paced and dynamic environment
• Positive attitude – goes the extra mile, is committed, willing to take on challenges and has a can-do mind-set.
• Ability to take ownership of projects and follow through to completion and yet be able to work as part of a team
• A sense of urgency in getting the job done. May need to work extra hours and weekends when needed
• Desire to learn new skills
• Self-motivated and goal oriented
• Excellent verbal and written communication skills