[ref. v56404304] Deputy Director, Retail Banking Distribution Division

Job Description:

Summary

The Deputy Director will also focus on performance management, stakeholder engagement, risk compliance, and staff development to drive the success of the Retail Banking division.

Number of subordinates: 9

HQ (3) - Team, Lead, Asset | Team Lead, Individual Deposit and Fee-Based | Team, Lead, Financing Support Unit

Region (6) - Regional Directors at Central 1 Region, Central 2 Region, Southern Region, Northern Region, Eastern Region, East Malaysia Region.

Duties and Responsibilities

Market Expansion & Strategy Implementation:

• Develop and implement strategies to expand market presence and optimize distribution channels to drive new revenue streams.
• Lead regional business planning and ensure alignment with the Bank's goals for Assets, Individual Deposits, and Fee-based services.

Performance Management:

• Establish and track Business Key Performance Indicators (KPIs) in line with the Bank’s strategy.
• Analyze performance data to identify trends, patterns, and areas for improvement.
• Conduct regular process reviews to track progress against business plans and improve efficiency.

Target Setting & Coordination:

• Finalize business targets as set by senior leadership and communicate them to Regional and/or State Directors.
• Coordinate with regional teams to achieve targets and identify business opportunities by segment (assets, liabilities, fee-based services).

Driving Sales Performance:

• Conduct gap analysis and collaborate with Business Analytics and regional teams to optimize lead distribution and drive sales performance.

Stakeholder Engagement:

• Regularly engage with key stakeholders (e.g., Centralized Processing Financing Centre, Credit Administration, Product Owners) to escalate and resolve issues raised by Regional or State Directors.
• Monitor local market trends and proactively address challenges or opportunities that affect the Bank.

Risk and Compliance:

• Ensure compliance with regulatory requirements and internal policies, particularly those from Bank Negara Malaysia.
• Act as the Risk Controller (RC) for the division, representing the department in the GRB – ORCC Committee.

People Management & Development:

• Promote a culture of learning and self-development within the department, focusing on productivity, training, and talent mobility.
• Provide coaching and guidance to develop potential leaders and assist with succession planning.
• Support the Director of Retail Banking Distribution in assessing proposals for staff appointments and reassignments.

Support & Strategy Execution:

• Ensure successful execution of business plans and strategies through regular visits to regions, states, and branches.
• Support stakeholders and branches with new product launches, process updates, and campaigns.

Job Requirements

Experience:

• Minimum of 15 years of relevant experience in retail banking, with a strong track record in sales leadership, distribution strategy, and performance management.
• Proven experience in managing large teams and driving strategic initiatives across multiple regions or branches.
• Experience in stakeholder engagement and cross-functional collaboration.

Skills & Competencies:

• Strategic Thinking: Strong ability to develop and implement market expansion strategies aligned with business goals.
• Analytical Skills: Proficient in interpreting performance data, conducting gap analyses, and identifying business opportunities.
• Leadership: Demonstrated ability to lead and inspire teams, drive performance, and develop future leaders.
• Project Management: Skilled in coordinating regional initiatives and ensuring effective execution of business plans and KPIs.
• Stakeholder Management: Effective in engaging and collaborating with internal stakeholders such as credit, operations, and product teams to resolve issues and drive results.
• Risk & Compliance: In-depth understanding of regulatory requirements, particularly those from Bank Negara Malaysia. Experience serving in risk oversight or compliance roles is preferred.
• Communication: Excellent interpersonal and communication skills, with the ability to present insights and influence at senior levels.
• Customer Focus: Strong commitment to delivering excellent customer service and driving customer-centric strategies.
• Willingness to travel regularly to regional offices, state branches, and field locations as needed.
• High level of integrity, professionalism, and commitment to the Bank values.