Customer Service Executive - Ampang Jaya

Customer Service Executive will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring customer satisfaction with our services.

1. Responsibilities:

• Handle customer inquiries via phone, email, and other communication channels.
• Process orders, track shipments, and manage delivery schedules.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Coordinate with sales and operation teams to fulfil customer orders accurately and on time.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Provide support to the sales team in managing customer accounts.
• Must possess a high school diploma; an additional Diploma or Bachelor's degree in Business Administration, Logistics, or a related field is advantageous.
• Prior experience in a warehouse or logistics setting is preferred.
• Excellent verbal and written communication skills are required.
• Capability to perform well under pressure and juggle multiple tasks at once.
• Strong problem-solving abilities and keen attention to detail are essential.
• Proficiency in MS Office applications is necessary.
• Familiarity with WMS is a beneficial asset.
• Ability to collaborate within a team and provide leadership to team members.