Payment operation manager (fintech / payment)
Kuala Lumpur
about the company
Randstad is proud to be partnering with an innovative and fast-growing player in the fintech and digital payments ecosystem. Dedicated to revolutionizing payment workflows and delivering seamless financial solutions, they are expanding its footprint and looking for top-tier talent to drive their operational capabilities to the next level.
We are seeking a highly driven Payment Operations Manager to take ownership of end-to-end payment lifecycles. If you are passionate about fintech, scaling operational growth, and optimizing user experiences in new markets, this is your chance to make a tangible impact.
about the role
As the Payment Operations Manager, you will serve as the engine room for the company’s regional expansion. You will bridge the gap between global payment strategies and local market execution, working cross-functionally with product, tech, compliance, and business development teams.This role is perfect for a data-driven problem solver who thrives in a fast-paced environment and knows what it takes to build scalable, high-performing payment operations.
Key Responsibilities- Strategy Execution & Localization:
- Execute global payment strategies and adapt them effectively to local market conditions.
- Localize payment workflows, processes, and user experiences to ensure optimal market fit.
- Translate overarching business goals into clear, actionable execution plans.
- Drive critical KPIs, including transaction volume, success rates, and merchant performance.
- End-to-End Payment Operations:
- Manage the full lifecycle of payment operations, from integration and go-live to continuous optimization.
- Coordinate seamlessly with cross-functional teams (Product, Tech, Compliance, and BD) to ensure smooth execution.
- Identify and swiftly resolve operational bottlenecks across all payment flows to enhance system performance and efficiency.
- Operational Growth & Optimization:
- Monitor and analyze key metrics such as transaction success rates, latency, user retention, and complaints.
- Optimize merchant onboarding, activation, and retention processes.
- Identify proactive improvement opportunities through deep data analysis and market insights to support scalable business growth.
- Compliance & Risk Control:
- Ensure strict adherence to local regulations, including AML, data protection, and localized payment rules.
- Support audits and fulfill all regulatory reporting requirements.
- Monitor transaction risks closely, ensuring proper fund flow and accurate financial reconciliation.
- You successfully launch and stabilize seamless payment operations in new markets.
- You significantly improve transaction success rates while reducing failure and latency issues.
- You drive a steady, measurable growth in transaction volumes and overall merchant activity.
- You build highly scalable, efficient, and robust operational processes from the ground up.
- Experience: Minimum 3 to 5+ years of experience in the payments, fintech, or closely related industries. Proven track record in payment operations, product operations, or operational project execution.
- Domain Knowledge: Strong, hands-on understanding of payment workflows (including transaction flows, settlement, and reconciliation). Prior experience in payment gateway, e-wallet, or banking integration is a massive advantage.
- Analytical Skills: Highly data-driven with exceptional problem-solving abilities and a knack for translating data into actionable operational strategies.
- Soft Skills: Ability to collaborate cross-functionally in a highly agile, fast-paced environment.
- Mobility: Willingness to travel for market support and regional execution when required.
How to Apply
If you are ready to drive the future of digital payments, we want to hear from you. Please apply directly via this job board to submit your resume for a confidential discussion.- skills
- qualifications
- education
Bachelor Degree
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