Assistant Manager, Operations

• Driving License: Valid license with clean driving record
• Experience: Background in restaurant / F&B operations management
• Leadership: Strong team management and interpersonal skills
• Problem-Solving: Able to identify and resolve operational issues proactively
• Communication: Good verbal & written communication skills
• Physical Ability: Able to handle light loading/unloading

Role Overview

The Assistant Operations Manager is responsible for overseeing daily shop operations, maintaining high-quality standards, and ensuring smooth coordination between the production house and retail outlet. This role requires a hands-on leader who can handle both administrative duties and physical logistics.

1. Logistics & Transport

• Drive company vehicle to transport supplies/products between production house and shop (approx. 5 minutes distance)
• Ensure proper handling during loading and unloading to maintain product quality

1. Inventory & Stock Management

• Perform daily stock checks before operations
• Manage inventory levels (ingredients & supplies)
• Conduct regular stock counts and reconcile with records
• Forecast stock needs and coordinate replenishment with production house

1. Operational Supervision

• Oversee daily shop operations for smooth service and customer satisfaction
• Supervise front-of-house and back-of-house staff
• Prepare and manage staff schedules (especially for peak hours)
• Ensure compliance with recipes, food quality, and presentation standards

1. Administrative & Reporting

• Prepare daily reports (sales summary, operational issues)
• Report maintenance issues and staff performance to Head of Operations
• Assist in onboarding and training new staff
• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• EIS
• Performance Bonus