[ref. a7906224] Mandarin Restaurant Manager/Floor Manager
Agensi Pekerjaan Tetap Hangat Sdn Bhd Johor Bahru Full-time
Possess a minimum of 2-5 years of proven experience in restaurant management, specifically in a high-volume environment.
- Demonstrate fluency in both English and Mandarin, with excellent verbal and written communication skills to effectively interact with diverse staff and clientele.
- Exhibit strong leadership skills with a proven ability to train, mentor, and motivate a large team of restaurant staff to deliver exceptional customer service.
- Proficient in all aspects of floor management, including table management, guest relations, and ensuring a smooth and efficient dining experience.
- Possess in-depth knowledge of restaurant operations, including inventory management, cost control, and adherence to health and safety regulations.
- Proven ability to handle customer complaints and resolve issues effectively and professionally, ensuring customer satisfaction.
- Must be willing to work full-time and be based in or willing to relocate to Johor Bahru.
- SPM/'O' Level certification is required.
- Oversee daily restaurant operations, ensuring smooth and efficient service during peak and off-peak hours.
- Manage and supervise floor staff, including servers, bussers, and hosts, providing guidance and support to ensure exceptional customer service.
- Implement and maintain restaurant standards for food quality, cleanliness, and customer satisfaction, addressing any customer complaints or concerns promptly and effectively.
- Develop and implement strategies to improve restaurant profitability, including cost control measures, sales initiatives, and marketing promotions.
- Conduct regular staff training sessions to enhance service skills, product knowledge, and adherence to company policies and procedures.
- Manage inventory levels, ordering supplies, and minimizing waste to ensure optimal stock levels and minimize food costs.
- Ensure compliance with all health and safety regulations, maintaining a safe and sanitary environment for both staff and customers.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
SOANS Group Sdn BhdJohor Bahru
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Agensi Pekerjaan Tetap Hangat Sdn BhdJohor Bahru
Possess a minimum of 2-5 years of proven experience in restaurant management, specifically in a high-volume environment.
• Demonstrate fluency in both English and Mandarin, with excellent verbal and written communication skills to effectively...