E-Commerce Customer Service

As long as you:

• Minimum qualification: SPM Certificate.
• Language proficiency: English, Bahasa Malaysia, and Mandarin.
• Experience in e-commerce customer service is preferred.
• Fresh graduates are encouraged to apply.
• Strong communication, coordination, and teamwork skills.
• Diligent, responsible, and highly dedicated to work.
• Adaptable with excellent problem-solving skills.
• Good emotional control and the ability to manage emotions effectively.
• Willing to work on public holidays or Sundays.
• Shift hours:
• Morning: 8:30 AM - 5:30 PM
• Evening: 5:30 PM - 2:30 AM

• There are ample opportunities for growth in our company, where even the Admin staff can earn commissions.
• Location: Semenyih
• Fully understand the company's sales products and their specifications.
• Provide online assistance in addressing customer complaints and product inquiries (e.g., Shopee, Lazada, FB Livechat, etc.).
• Handle post-sales processes such as returns, exchanges, and resolving delivery issues.
• Close deals with online customers and ensure sales targets are met (typically for popular products with predetermined pricing on online platforms).
• Maintain good interaction with customers who have made purchases and follow up on their orders.
• Learn how to sell effectively on online platforms.
• Enhance customer satisfaction and brand value through effective customer service management.
• We are looking for individuals with diverse strengths to join our team, a company that rewards and punishes fairly. We have a well-established employee management system and regularly allocate commissions to each department.
• We do not focus on educational background.
• We do not judge based on appearances.
• We do not solely consider past experiences.