Call Centre Quality Assurance Jobs
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Search Results - Call Centre Quality Assurance Jobs
Trinity Workforce Solution Sdn Bhd - Malaysia-Kota Bharu
experience, including at least 1 year in quality assurance within customer service, BPO, or call centre environments. Strong compliance awareness, communication and analytical skills. Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5...
Teleperformance-George Town
A leading BPO company is seeking a Quality Team Lead in George Town, Penang to oversee quality assurance processes. The ideal candidate will have 3-5 years of experience in Quality Assurance, particularly in a BPO/call center...
appcast.io -
Teleperformance-Kota Kinabalu
a team of Quality Analysts.
Qualifications
• Bachelor’s degree or diploma in any field.
• Fluent in English (spoken and written).
• Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment, with at least 1–2 years...
Outsourced-Kota Bharu
We are seeking an experienced and highly motivatedLearning & Development Managerto design, deliver, and continuously improve training programmes for a remote, freelance‐based call centre environment. This role is responsible for building a robust...
Teleperformance-Malaysia
a team of Quality Analysts.
Qualifications
• Bachelor’s degree or diploma in any field.
• Fluent in English (spoken and written).
• Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment, with at least 1–2 years...
appcast.io -
Outsourced-Shah Alam
We are seeking an experienced and highly motivated Learning & Development Manager to design, deliver, and continuously improve training programmes for a remote, freelance-based call centre environment. This role is responsible for building a robust...
Teleperformance-Tawau
a team of Quality Analysts.
Qualifications
• Bachelor’s degree or diploma in any field.
• Fluent in English (spoken and written).
• Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment, with at least 1–2 years...
appcast.io -
Daythree-Shah Alam
and existing front-liners to ensure continuous development in product knowledge and service delivery.Skills Verification Management Plans and executes skills verification initiatives in collaboration with the Quality Assurance (QA) team to address knowledge...
Aspire Services Sdn Bhd-Kuala Lumpur
eliminating manual workarounds.
• Drive utilization reviews to boost end-user engagement under client and services teams.
• Operationalize processes and procedures (e.g., SOPs) relevant to service scope offerings, linking to system automation and L&D/QA...
QBE Asia-Petaling Jaya
Speed – Call abandon rate, Call pick-up rate, Email / Call handled, No. of Voice MailKey Performance Indicators: Quality – Quality Assurance Score, First Call Resolution %, Transactional Net Promoter Score, Complaint received and resolvedAbout YouMinimum...
Marriott International-Kuala Lumpur
in the customer service, call center operations, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration. Hotel and Restaurant Management, Hospitality, or related major; no work experience required.
CORE WORK...
hiredly.com -
Telecontinent Sdn Bhd-Kuala Lumpur
Minimum qualification: SPM, Diploma, or equivalent.
• At least 1 year of experience in call centre, customer service, or quality assurance is an added advantage.
• Strong communication skills, attention to detail, and ability to provide...
maukerja.my -
Agensi Pekerjaan JobScoper Sdn Bhd-George Town
Minimum SPM in any field
• Fluent in Mandarin and English (spoken & written)
• Cantonese language is compulsory.
• Prior experience in customer service, call center, or BPO environment is preferred
• Strong communication and problem-solving...
maukerja.my -
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