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Teleperformance-George Town
OverviewWe are looking forCoach SME (Subject Matter Expert)to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
1 similar job: Seberang Perai
Teleperformance-George Town
Responsibilities
• Handle customer inquiries via voice, chat and email in English language.
• Ensure timely resolution of queries while maintaining high customer satisfaction.
• Coordinate with internal teams and escalate cases when...
Teleperformance USA-Petaling Jaya
null Responsibilities:• Manage the overall performance and governance of the Statements of Work (together with Vendor AccountManagement / Business Development). • Manage the day-to-day operations in accordance with requirements and SLAs set out in...
Teleperformance-Seberang Perai
Qualifications
Requirements:
• Bachelor’s degree or equivalent diploma
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and...
2 similar jobs: George Town, Bukit Mertajam
Teleperformance-Petaling Jaya
OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary...
Teleperformance USA-Petaling Jaya
null
Responsibilities:
• Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in...
Teleperformance-Malaysia
Overview
We are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a...
appcast.io -
Teleperformance-Seberang Perai
Responsibilities
• Handle customer inquiries via voice, chat and email in English language.
• Ensure timely resolution of queries while maintaining high customer satisfaction.
• Coordinate with internal teams and escalate cases when...
Teleperformance-Seberang Perai
Overview
We are looking for Coach SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
appcast.io -
Teleperformance-Kuala Lumpur
A leading BPO firm in Kuala Lumpur seeks a Head of Quality Assurance to lead the QA strategy for its Financial Services Outsourcing division. This high-impact role involves developing the Quality Management Framework to ensure adherence to regulatory...
Teleperformance-Bukit Mertajam
Overview
We are looking for Coach SME (Subject Matter Expert) to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
appcast.io -
1 similar job: George Town
Teleperformance-Bukit Mertajam
An established industry player is seeking a Customer Success Specialist to join their dynamic team. In this role, you will be the primary contact for customers, providing exceptional support through various communication channels. Your...
1 similar job: George Town
Teleperformance-Petaling Jaya
An established industry player is seeking a dynamic leader to manage a diverse team in Fraud and Risk Operations. This role requires a strategic thinker with extensive experience in operations, particularly in a fast-paced BPO environment. You will...
appcast.io -
Teleperformance-Petaling Jaya
OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary...
Teleperformance-Petaling Jaya
Qualifications
Minimum requirements:
• Bachelor’s degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Must have BFSI, AML and KYC experience.
• Has the ability to deliver feedback and coaching to team members...
appcast.io -
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