Administrative Assistant

Job Description

The Opportunity

Join a growing team that’s passionate about delivering meaningful outcomes in health, wellbeing, and workplace support. Our partner, one of the leading providers of occupational rehabilitation and injury management services in Australia, is looking to hire their Administrative Assistant for their team in Manila!

This is your chance to thrive in a supportive and collaborative environment that values precision, impact, and a strong commitment to helping others.

ASW Global operates on a Hybrid model. You will be reporting to our ASW office in BGC, Taguig 2x a week, and working from home for the remaining 3 days. The role follows Australian business hours, with a regular shift schedule of 6:00 AM to 3:00 PM Manila time.

• Accurately enter new referrals, contacts, and estimates into the case management system to set up and maintain case files.
• Generate and send invoices, monitor outstanding payments, and follow up with debtors as needed.
• Receive incident reports and conduct initial triage calls to assess client support needs and determine next steps.
• Lodge claims through appropriate state systems and gather necessary payroll history for benefit calculations.
• Coordinate with client payroll teams to ensure accurate workers’ compensation payments and submit wage reimbursement forms.
• Assist with auditing case files, performing quality checks, and gathering updated medical certificates from providers.
• Support Return-To-Work Coordinators in maintaining return-to-work plans and meeting reporting obligations.
• Demonstrate a commitment to continuous improvement through collaboration and adherence to best practice standards.

• Bachelor’s degree in Business Administration or a related field.
• At least 2 years of experience in administrative support, preferably within a shared services or BPO environment.
• Proven ability to manage multiple administrative tasks and shifting priorities in a fast-paced setting.
• Excellent verbal and written communication skills, with experience handling both inbound and outbound calls.
• Proficient in Microsoft Office tools with strong attention to detail and accuracy.
• Demonstrated ability to work collaboratively within a multidisciplinary team.
• Proactive and resourceful, with the ability to anticipate needs, identify issues early, and take initiative to resolve them independently.

• A diverse, inclusive, and supportive company culture.
• Competitive remuneration.
• Opportunity to collaborate and work with global clients and stakeholders.
• Medical benefits.
• Great Paid Leave entitlements.
• Team outings, travel opportunities, company parties/events, and other exciting activities.
• Exposure to an international environment, working with people across Malaysia, Vietnam, Thailand, the Philippines, and Australia.
• Industry and role-related training.
• Ongoing career opportunities.

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