IT Customer Support Specialist
vimigo Kuala Lumpur Full-time
Customer Assistance: Provide prompt and professional technical support to clients via phone, email, and live chat, addressing inquiries and resolving issues related to the vimigo platform.
- Product Training: Conduct comprehensive training sessions for clients to ensure effective utilization of vimigo's features and functionalities.
- Issue Resolution: Diagnose and troubleshoot technical problems, guiding clients through step-by-step solutions or escalating to the development team when necessary.
- Feedback Collection: Gather client feedback and communicate insights to the product development team for continuous improvement.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions in our CRM system.
- Resource Development: Create and update user guides, FAQs, and other support materials to enhance the client experience.
- Proven experience in customer support, preferably within a SaaS or technology environment.
- Strong technical aptitude with the ability to grasp complex software applications.
- Excellent verbal and written communication skills in English and Chinese (Mandarin); proficiency in additional languages is a plus.
- Demonstrated problem-solving abilities and a proactive approach to identifying solutions.
- Familiarity with CRM systems and support tools.
- Ability to work independently and collaboratively within a team.
- Strong organizational skills and attention to detail.
- Experience in conducting client training sessions or webinars.
- Knowledge of performance management or HR software solutions.
- Bachelor's degree in Information Technology, Business, or a related field.
- Experience with Human Resource Management Systems (HRMS).
KITSUIKuala Lumpur
We’re looking for a Customer Service Specialist to join our team! This role is ideal for someone with 1-3 years of experience in customer service, social media engagement, or e-commerce support, particularly within the FMCG, skincare, or healthcare...
Seener Sdn BhdKuala Lumpur
services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.
For more information about Gname, please visit our official website: ************************
The compliance specialist...
Tsing Digital Technology Sdn BhdKuala Lumpur
targets.
• Fresh Graduates are encouraged to apply – comprehensive training will be provided.
• Serve as a key point of contact for customers to understand their needs and recommend tailored products or services (up-selling/cross-selling).
• Drive...