[ref. r97622900] Customer Service Specialist

Language Proficiency: Excellent command of English, with additional fluency in Mandarin or Malay (spoken, written, and comprehension).

• Education: Diploma or higher in any discipline.
• Customer-Oriented Mindset: Proven ability to build rapport, manage relationships, and deliver a high-quality customer experience.
• Learning Agility: Fast learner with a strong desire to grow in a dynamic work environment.
• Sales Passion: Positive attitude and passion for sales, achieving KPIs, and exceeding targets.
• Fresh Graduates are encouraged to apply – comprehensive training will be provided.
• Serve as a key point of contact for customers to understand their needs and recommend tailored products or services (up-selling/cross-selling).
• Drive customer satisfaction and retention by providing proactive support and relevant solutions.
• Handle inbound and outbound interactions (phone, email, chat) in a professional and timely manner.
• Collaborate with internal departments to resolve issues, ensure delivery excellence, and meet customer expectations.
• Support the sales team with order processing, reporting, and pipeline updates.
• Track performance metrics and maintain accurate records of customer interactions and follow-ups.
• Opportunity to work with global brands in a digitally driven, multilingual environment.
• Competitive base salary
• Comprehensive training and structured career progression pathway.
• Supportive, multicultural team environment with ongoing skill development.