[ref. o41695721] Regional Senior Executive, Quality Assurance – Packaging & Lifestyle
Zuspresso (M) Sdn Bhd Subang Jaya Full-time
Bachelor’s Degree in Quality Assurance, Packaging Science, Food Science or other related disciplines.
- Completion or certified auditor qualification is required, preferably in ISO 9001 and / or FSSC 22000 (Packaging – ISO/TS 22002-4), to support supplier audits for food contact packaging, lifestyle merchandise and smallware.
- Additional certifications in product safety and compliance (i.e. EN71, CPSIA, FDA FCM, EU 10/2011, GB etc) are strongly preferred.
- 2 - 3 years of working experience in quality assurance, preferably in packaging, lifestyle products or consumer goods.
- Hands-on experience in product testing, supplier audits and handling quality incidents related to packaging and lifestyle.
- Familiarity with product development cycles and QA integration in cross-functional go-to-market processes.
- Fluent in English, and Malay (spoken and written, Proficient in Mandarin will be an added advantage).
- Strong knowledge of internation standards and regulations: FDA FCM, EU10/2011, GB, EN71, ASTM, ISO packaging standards.
- Proficient in QA methodologies: AQL sampling, root cause analysis, CAPA management, risk-based QA planning.
- Ability to read and evaluate test reports, product specifications, and audit findings.
- Competency in working with third-party labs and inspection agencies.
- Understanding of ESG and sustainability principles related to packaging and consumer merchandise.
- Regional QA Framework & Standardization
- Support to develop standardized QA protocols, testing requirements, and inspection criteria for packaging and lifestyle products across countries.
- Set Acceptable Quality Limits (AQL) by product category and risk profile; ensure regional adaptation where needed.
- Monitor regional regulatory updates (e.g., FDA, EU FCM, ASEAN food contact laws, EN71) and update QA standards accordingly.
- Supplier Assurance & Qualification
- Support supplier audits and assessments for packaging and non-food merchandise suppliers across the region.
- Assess supplier capability documentation (e.g., test reports, certifications, CAPA history).
- Maintain a regional supplier performance scorecard and drive improvement plans for underperforming vendors.
- Product Testing & Compliance Oversight
- Manage testing plans with accredited labs for food-contact packaging and lifestyle goods (e.g., tumblers, textiles, toys).
- Review laboratory reports for physical, chemical, and regulatory compliance; escalate any non-conformances.
- Oversee golden sample control and ensure mass production aligns with approved specifications.
- Cross-Functional & Market Launch Support
- Collaborate with Product, Marketing, ESG and Regional Ops teams to provide QA validation during new market launches.
- Act as the QA supporting role in go-to-market processes for packaging and lifestyle items, ensuring timely signoffs and documentation readiness.
- Support country teams on QA alignment, technical inquiries, and product release decisions.
- Incident Management & Product Recall
- Coordinate regional responses for product complaints or quality incidents, including root cause analysis and supplier CAPA.
- Lead risk assessments for defective or non-compliant goods; manage withdrawal or rework actions with market teams.
- Prepare incident reports and trend summaries for regional QA and senior management.
- Data Analysis & Continuous Improvement
- Analyze regional QA metrics (e.g., defect rates, inspection findings, complaint trends) and generate insights for continuous improvement
- Drive initiatives to reduce quality issues, improve supplier consistency, and align product standards regionally.
- Maintain QA documentation, reports, and audit records in compliance with internal and regulatory standards.
- Sustainability Integration
- Work closely with the ZUS ESG team to embed sustainability goals into packaging and lifestyle merchandise QA processes.
- Support the transition toward recyclable, biodegradable, and lower-impact packaging materials (e.g., PAS 9017-compliant plastics).
- Engage suppliers to validate sustainable sourcing practices and manufacturing transparency.
- Ensure sustainability-related claims are supported by testing, documentation, and aligned with regulatory standards across all markets.
- Employee Discount
- Employee Perk Programmes
- Health and Wellness
- Career Development
- Extension Leave Benefits
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Position Responsibilities
1. Regional QA Framework & Standardization
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of QA Department when required.
• Take responsibility for other related tasks as assigned by the Head of Department (HOD).
• Have the authority to stop non-conforming materials, work in progress, or finished goods from further processing or delivery...