Application Support Analyst (SWIFT), Digital Technology Infrastructure

Academic Qualifications: Bachelor's degree or higher qualification in Computer Science, Information Technology, Information Systems, Software Engineering or a related discipline.

Experience:

• 2-5 years of experience in application or system support, preferably in banking or financial services.
• Hands-on experience with SWIFT, BNM systems, or interbank payment platforms is a strong advantage.
• Certifications such as ITIL Foundation, SWIFT Certified Specialist, or CompTIA Server+/Security+ are desirable.

Basic scripting skills using Shell, PowerShell, or Python, combined with strong analytical and troubleshooting capabilities, are essential to ensure reliable and secure system operations.

• Provide Level 1 and Level 2 support for SWIFT applications and integrations with RENTAS and cross-border systems.
• Monitor system health, message flows, and interface connectivity between SWIFT Alliance, SWIFT Cloud, HSM, and BNM systems.
• Perform daily system checks and log reviews to ensure smooth operations.
• Provide 24/7 standby support on a rotational basis to respond promptly to critical incidents, ensuring minimal business impact.

• Execute regular patching, version upgrades, and configuration maintenance in compliance with security and vendor standards.
• Plan and coordinate maintenance windows, perform pre/post-checks, and validate successful completion.
• Ensure system patching and version compliance with SWIFT, vendor and BNM requirements.
• Work with infrastructure, cybersecurity, and vendor teams to address vulnerability remediation and configuration hardening.

• Troubleshoot and resolve incidents, escalating critical issues within SLA.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Maintain incident and change records aligned with ITIL best practices.

• Support change implementation activities including UAT, regression testing, and DR validation.
• Ensure audit and compliance documentation is complete and accurate.
• Participate in BNM or SWIFT-mandated upgrades, testing, and certification exercises.
• Conduct and support Business Continuity Management (BCM) activities, including failover and recovery test to ensure system redundancy and DR Readiness
• Perform regular system failover and switchback exercises, validating that primary and DR sites function seamlessly.
• Document BCM test results, track issues, and coordinate remediation to maintain operational resilience.

• Contribute to automation, dashboarding, and process optimization to enhance operational efficiency.
• Identify opportunities to streamline monitoring or reporting using scripting or available tools.
• Support knowledge sharing and documentation updates within the support team.
• Casual attire
• Hot desk environment
• Nearby LRT (KLCC), MRT (Conlay & Bukit Bintang) & Monorail (Raja Chulan)
• Statutory deductions
• Commission incentives
• Annual leave
• Dental allowance
• Optical allowance
• Panel clinic
• Life insurance
• Attendance bonus
• Learning incentive
• Medical Benefits
• EPF SOCSO