Application Support Analyst

• Knowledge of inventory, accounting, or ERP systems will be an advantage.
• Proficient in Excel / Google Sheets (basic formulas, data analysis).
• Strong problem-solving skills and logical thinking.
• Good communication skills (able to explain technical issues in simple terms).
• Willing to learn, detail-oriented, and able to work in a team.

• Experience in system support / IT helpdesk / ERP / accounting software.
• Knowledge of SQL / database basics.
• Familiarity with business workflows (sales, purchase, inventory, accounting).
• Ability to conduct basic training for end-users.

Position Overview

This position is ideal for someone who enjoys solving problems, supporting users, and learning business process workflows.

Key Responsibilities:

1. System Support & Maintenance

• Provide Level 1 and Level 2 support to users for system issues.
• Troubleshoot software problems, data inconsistencies, and user errors.
• Escalate complex issues to developers/consultants when necessary.
• Document support cases, solutions, and maintain issue logs.

1. User Training & Guidance

• Assist users in navigating and utilizing business systems effectively.
• Conduct basic user training sessions and prepare simple user manuals.
• Support onboarding of new users with system setup and training.

1. System Implementation

• Participate in requirements gathering and understanding client workflows.
• Assist consultants in system configuration, testing, and deployment.
• Provide go-live support and follow-up with users on system adoption.

1. Business Process Analysis

• Study and analyze client business processes (inventory & accounting).
• Identify gaps between system capabilities and business needs.
• Recommend solutions or process improvements to optimize workflows.

1. Communication & Coordination

• Serve as a link between users, consultants, and technical teams.
• Communicate effectively on issue progress and resolutions.
• Report recurring issues and enhancement requests to management.
• EPF
• SOCSO
• Annual leave
• Medical benefit
• Training provided
• - Career Path
• • Application Support Analyst > Business System Analyst > Implementation Consultant > Project Manager