customer service (Front Desk)
Front Desk customer service)
Location: Double Hair Salon, TRX Kuala LumpurFull-time | Open to all Race
Why Join Us?At Double Hair Salon, we redefine luxury hair experiences in the heart of TRX. As the first point of contact for our discerning clients, you’ll be the face of our brand—setting the tone for exceptional service in a chic, cosmopolitan environment.
If you thrive in dynamic settings and adore making people feel valued, this role is your stage.
What You’ll Do:✨ Elevate Client Journeys: Warmly greet guests, manage appointments with precision (via phone/email/walk-ins), and ensure seamless service coordination with stylists.
✨ Create Lasting Impressions:Handle inquiries, recommend services/products, and resolve concerns with grace—turning first-time visitors into loyal clients.
✨ Behind-the-Scenes Brilliance: Maintain a pristine reception area, process payments, and assist with inventory/supply tracking.✨ Team Synergy: Collaborate with stylists to personalize client experiences and uphold our salon’s exclusive ambiance.
Who We’re Looking For:✔ Polished & Proactive: Prior experience in hospitality, retail, or salons (a plus!), but we value charisma and a can-do attitude above all.
✔ Detail-Oriented Charm:Flawless multitasking in a fast-paced environment, with fluency in English and Bahasa Malaysia (Mandarin / additional languages are a bonus!).✔ Tech-Savvy:Comfortable with booking software (e.g., Fresha) and basic MS Office.
✔ Aesthetic Appreciation: Passion for beauty trends and a keen eye for luxury service.
Perks You’ll Love: ?♀Glamorous Workspace:Immerse yourself in TRX’s upscale vibe with a talented creative team.
- Competitive Salary + performance incentives.
- Discounts on premium salon services/products.
- Growth Opportunities: Training to hone your skills in high-end client care.
Ready to Shine? Let’s create unforgettable experiences together!
职位：前台客户服务专员*工作地点：Double Hair Salon（吉隆坡TRX高端中心）
职位类型：全职 | 欢迎所有种族应聘
#加入我们的理由
在TRX高端中心的核心地带，Double Hair Salon正重新定义高端美发体验。作为我们与尊贵客户接触的第一线，您将成为沙龙的门面担当，在这个时尚国际化的环境中，为客户打造难忘的服务体验。如果您热爱与人交流，并致力于提供卓越服务，这个职位正适合您！
工作职责✨ 客户接待： 热情问候每位客人，专业地安排预约（电话/邮件/到店），确保服务流程顺畅
✨ 服务升级：解答咨询，推荐适合的美发产品和护理服务，处理客户需求，提升客户满意度
✨ 店面运营：保持前台区域整洁有序，处理收银结账，协助管理库存
✨团队协作： 与发型师紧密配合，为客户提供个性化的高端服务体验
我们期待您具备✔ 服务热情：有酒店、零售或沙龙前台经验者优先，但更看重您的服务意识和积极态度
✔ 细节把控：能在快节奏环境中高效工作，精通英文和马来文（掌握其他语言更佳）
✔ 技能要求：熟悉预约管理系统（如Fresha）和基础办公软件
✔ 时尚敏感度：对美容美发行业感兴趣，了解最新潮流趋势
员工福利?♀ 高端工作环境： 在TRX顶级商圈与专业团队共事
- 有竞争力的薪资* + 绩效奖金
- 员工折扣： 享受沙龙服务和产品优惠
- 职业发展： 提供高端客户服务培训，助您成长
Requirements:
(all ethnicities welcome all race)- Fluent in English & Bahasa Malaysia (Mandarin BIG bonus!).
- Warm, professional, and love interacting with people.
- Organized, tech-savvy, and able to handle bookings/payments
不仅是一份工作，更是共同成长的伙伴关系
- 服务基因与经验：
- 拥有酒店、美容或高端零售行业服务经验者优先（若无经验，但具备热忱与天赋，我们同样欢迎）
- 天生具备让顾客从推门那刻就感到被重视的魔力
- 多语言沟通魅力：
- 流利的中文和英文（能使用马来文沟通，掌握粤语/其他语言将是您的加分项）
- 懂得用恰如其分的语调与礼仪处理电话/面对面咨询
- 行走的正能量体：
- 笑容比TRX的灯光更耀眼，危机处理时保持从容
- 对美有执着追求，乐于帮助客人发现更好的自己
- 高端场景适配度：
- 形象管理得体，与沙龙高端氛围自然融合
- 能在国际化环境中理解多元文化客群需求
Experience Required: Min 0 Year/s