Customer Service Officer（Shift From 1:30am-9:30am, 中英双语客服)
Seener Sdn Bhd Kuala Lumpur Full-time
Qualification:
Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
Have high enthusiasm for sales work and customer service fields;
Have fluent English & Chinese communication skills to liaise with stakeholders.
Company Background:
Gname.com is a leading technology company specializing in domain name registration, management, and related internet services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.
For more information about Gname, please visit our official website: ************************
Job Responsibility:
- Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
- Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
- Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
- Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
- Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
- Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
- Cooperate across departments, actively cooperate with assistance and solve problems;
- Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
- Any other matters as requested by the department manager
Welfare:
- 13 months bonus
- Allowance and commission
- Medical benefits
- Annual leave
- EPF and SOCSO
- Afternoon tea and snacks
- Friendly working culture
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