Customer Service Executive (Mandarin Speaker, Work From Home )
Delphint Operation Sdn Bhd Kuala Lumpur Full-time
Handle inquiries and resolve issues promptly and professionally.
- Demonstrate fluency in both Mandarin and English, with strong written and verbal communication skills.
- Apply effective problem-solving skills to identify issues, determine root causes, and implement appropriate solutions.
- Follow established customer service protocols to ensure consistent and high-quality service delivery.
- Collaborate with team members and other departments to resolve complex issues and escalate when necessary.
- Maintain a professional, positive attitude while working remotely on a rotating shift schedule.
- Possess a minimum of 1 year of customer service experience. Fresh graduates are welcome to apply.
- This is a 1-year renewable contract position.
- Provide exceptional customer service to clients, ensuring prompt and accurate responses to inquiries.
- Effectively troubleshoot and resolve customer issues, escalating complex problems to senior team members when necessary, while maintaining ownership of the customer experience.
- Document all customer interactions and resolutions in the CRM system with meticulous detail, ensuring data accuracy and completeness for reporting and analysis.
- Proactively identify opportunities to improve customer satisfaction and streamline support processes, contributing to a culture of continuous improvement within the customer service team.
- Collaborate effectively with other departments to ensure seamless customer experiences and efficient resolution of cross-functional issues.
- Adhere to company policies and procedures while maintaining a professional and empathetic demeanor in all customer interactions.
- Annual Leave
- EPF
- Medical Leave
- SOCSO
- EIS
Aegis BPO Malaysia Sdn BhdPetaling Jaya, 11 km from Kuala Lumpur
WE'RE HIRING: CUSTOMER SERVICE EXECUTIVE
Oil & Gas Industry | ️ Malay & English Speakers Only
Location: Ara Damansara, Petaling Jaya (Selangor)
Working Hours: 7:00 AM - 11:00 PM (Shift-based)
Basic Salary: RM2,500
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