Senior Key Account Manager (Influencer - ITTIFY) - Klang

About the Role:

We’re looking for a strong Senior Key Account Manager to step into a leadership role — not just to manage key clients, but to act as the right-hand to the management team. This person will be the glue across teams, ensuring day-to-day operations run smoothly, the team is supported, and we’re always moving toward growth.

You’ll lead with empathy, drive innovation, and play a key role in expanding our business and revenue streams. If you’re someone who thrives on both execution and big-picture thinking, this role is for you.

Key Responsibilities:

• Agency Leadership & Team Support
• Act as the agency lead to support the overall operation team
• Work closely with the manager to monitor team performance, workload, and welfare
• Identify areas for process improvement and support day-to-day issue resolution
• Mentor junior team members and help build a positive, collaborative team culture
• Client & Campaign Management
• Maintain and grow strong client relationships, acting as a trusted advisor
• Oversee end-to-end campaign execution and ensure timelines, quality, and KPIs are met
• Provide strategic input and creative recommendations to drive better results
• Analyze campaign data and create performance reports with actionable insights
• Innovation & Business Expansion
• Bring fresh ideas to the table – new campaign formats, influencer strategies, platforms, and revenue opportunities
• Proactively identify ways to add value to clients and grow existing accounts
• Keep a pulse on market and platform trends to keep the agency ahead of the curve
• Performance & Internal Alignment
• Collaborate with internal stakeholders (Talent Managers, Sales, Ops) to ensure number alignment
• Help track team and client performance metrics, using data to recommend improvements
• Assist in quarterly reviews and internal business planning
• 3-5 years of experience in account management, influencer marketing, or digital agency
• Strong leadership, communication, and problem-solving skills
• Previous experience leading a small team or being a team lead
• Familiarity with TikTok, IG, YouTube, XHS, and other social platforms
• Ability to propose new solutions to improve revenue or internal efficiency