Customer Service Specialist

• Provide comprehensive end-to-end support for riders and drivers, including onboarding, issue resolution, and escalation management

• Identify and understand the needs of riders and drivers to offer effective solutions and ensure customer satisfaction.
• Build and maintain strong, trust-based relationships with customers through open and interactive communication.
• Work collaboratively with team members to enhance customer service processes and improve the overall customer experience.
• Document interactions and feedback from riders/drivers to inform service delivery improvements.

Job Requirements:

• Preferably, experience as a content creator, customer service specialist, or in a similar role.
• A minimum of 6 months of relevant experience.
• Ability to work independently and collaboratively within a team.
• Availability to work in shifts, including nights, weekends, and holidays (24/7 Rotational)
• Fluency in English (B1 level and above) and one of the following languages (Native): Swedish, Danish, Norwegian, or Dutch, with excellent writing skills.

Remuneration:

• MYR 8,000 - 9,000

• Kuala Lumpur, Malaysia
• 24/7 Rotational Shift

Consultant In Charge

Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162