Customer Service Specialist
QL Maxincome Sdn Bhd (FamilyMart) Shah Alam Full-time
At least 2 years experience in call center/ customer service department handling chats/emails
- Good command of language & copywriting skills (English and Malay), Mandarin will be an added advantage
- Knowledgeable of social media platforms (Main: Facebook & Instagram, Others: Twitter & TikTok)
- Knowledge of mediation and conflict resolution techniques
- Organized with strong project and time management skills
- Independent and resourceful
- High attention to detail
- A friendly and empathetic attitude
- Good analytical and problem-solving skills
- Able to work quickly under pressure and multitask
- Able to work in office located at Bukit Jelutong, Shah Alam
- Handle online enquiries and feedback from social media channels, enquiry email, membership App, and any related online channels. Ensure customer feedback is raised and resolved.
- Handle inbound calls and outbound calls if required.
- Maintain accurate records and document all customer service interactions and resolutions.
- Work closely with Operation, Quality Assurance, and other relevant departments in resolving customer feedback.
- Measure and report insights from customer feedback data to respective departments to continue the best customer service experience.
- Monitor digital movements and happenings of competitors in accordance with the set procedures and guidelines.
- Medical and Hospitalisation Leave
- Annual Leave
- Training Provided
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