Retail Senior Supervisor

apartmentRuma Home Sdn. Bhd. placeKuantan scheduleFull-time calendar_month 
Take a lead role in customer service and product display.
  • Play an integral part in contributing to outlet's sales achievement, sales growth and quality customer service.
  • Assist in all aspects of the outlet; display, merchandising and cleanliness.
  • Build and maintain good rapport with customers.
  • Handle cash transactions between customers and retail stores.
  • Assist in the opening and closing of a retail location.
  • Help stock shelves in the proximity.
  • Complete, process and maintain applicable paperwork and records. Must be good in handling documentation process.
  • Responsible to monitor store activities, keep track of sales performance and manage the daily operations of the stores, including the team members.
  • Responsible to deal with customers' inquiries and complaints. Provide assistance to subordinates when needed.
  • Monitor subordinates’ performances to ensure they are aligned with the company’s standard.
  • Responsible to manage and create work schedule for the staffs to ensure sufficient manpower arrangement.
  • Be critical in finding a solution to solve any problems or in any ad-hoc situations.
  • Liaise with other departments for work-related matters.
  • Responsible to report to the management regarding any issues related to the store, staffs and etc.
  • Conduct training to new or existing members to ensure compliance with the company’s procedure.
  • Responsible to provide continuous effective training to retain retail talents with a vast experience.
  • Young, vibrant and outgoing candidates.
  • Minimum SPM with proficiency in Malay, English and Mandarin (Bonus point).
  • Have 2 years' experience in retail especially in supervising team members.
  • Pleasant personality and appearance, independent and self-motivated.
  • Able to work in shifts, on weekends and public holidays.
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