Operations Manager

apartmentBody Perfect Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 
3–5 years of experience in operations or outlet management (retail, F&B, or service industry preferred)
  • Strong leadership and team management skills
  • Good organizational and problem-solving abilities
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Oversee daily outlet operations, including staff scheduling, attendance management, and manpower planning to ensure optimal coverage
  • Lead, coach, and motivate team members to achieve high performance and maintain excellent service standards
  • Monitor and manage appointment bookings to maximize productivity and operational efficiency
  • Manage inventory, stock ordering, and ensure proper maintenance of equipment and tools
  • Ensure outlet cleanliness, hygiene standards, and a consistently positive customer experience
  • Drive sales performance and achieve outlet targets for both services and retail products
  • Handle customer feedback, complaints, and service recovery in a professional and timely manner
  • Prepare daily operational reports and ensure compliance with company policies and standard operating procedures (SOPs)
  • Support and execute marketing campaigns, promotions, and company events to enhance outlet performance
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • EIS
  • Training Provided
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