Customer Support Specialist
Agensi Pekerjaan Asia Recruit Sdn Bhd Cyberjaya Full-time
Project 1: Travelling / Reservation / Hospitality Project
Project 2: IT
Job Requirement:
- Basic Salary RM4000 - RM4300
- Allowances (Depends on Project)
- NO OVERNIGHT SHIFT (Latest Shift up to 2am)
- Min SPM
- Preferred with Customer Service Experience
- Diploma/ Degree Fresh welcome to apply
- Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
- Understand customer enquiries and respond via applicable channels: email, chat etc
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
- EPF
- SOCSO
- Annual Leave
- Medical Leave
- Health Insurance
Agensi Pekerjaan Asia Recruit Sdn BhdCyberjaya
Calon mesti memiliki sekurang-kurangnya SPM atau kelayakan yang setaraf.
• Kemahiran bertutur dan menulis dalam Bahasa Inggeris dan Mandarin adalah wajib.
• Keupayaan untuk memberikan perkhidmatan pelanggan yang cemerlang dan profesional.
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