Customer Technical Support (Night Shift Required) - Open to IT / Mechanical / CS / Electronic Fresh Grad

Mandarin Speaker only

• Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
• Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
• Fresh graduate is welcome to apply
• Willing to work rotate shift and WFO
• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator
• EPF/SOCSO
• Performance Bonus: RM 300
• Transportation Allowance: RM 400
• Mandarin Language Allowance (only entitled after passing probation): RM 500
• Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
• 13th-month salary + EPF & SOCSO
• Medical claim
• Overtime pay
• 5 Working days