Junior Marketing and Customer Service Executive

Marketing Responsibilities

• Develop and manage engaging content across platforms like Instagram or TikTok.
• Understand and embody PichaEats’ brand voice, communicating our mission, values, and impact.
• Stay current with social media trends to produce timely and relevant content.

• Work closely with the Sales and Marketing Lead to build a vibrant PichaEats community.
• Participate in physical booths, community events, and outreach activities to engage with customers directly.

• Assist in building a structured content calendar (based on your marketing platform) with both short and long-form content.
• Capture, edit, and design content (videos, graphics, etc.) using Canva and related tools.

• Maintain brand consistency across all marketing touchpoints including packaging, social media, and promotional materials.
• Support the creation of brochures, PDFs, and other marketing assets.

• Assist the Marketing Lead in day-to-day tasks and team coordination.
• Support in planning and executing internal “Hangouts” and community engagement events.
• Be present during catering or external events when needed.

Customer Service Responsibilities (Sales Pillar)

• Respond quickly and professionally to customer queries via phone, email, WhatsApp, and Instagram DMs.
• Maintain an active and informative WhatsApp status using the PichaEats phone.
• Provide detailed and accurate information about offerings to ensure high service quality.
• Address customer complaints or feedback with professionalism and efficiency.

• Oversee the entire order process — from taking orders to successful execution and delivery.
• Be the point-of-contact for customers on event/order days.

• Work cross-functionally with internal teams to solve customer issues.
• Keep proper documentation of customer interactions and resolutions per SOP.

• Spot upselling or cross-selling opportunities.
• Contribute to refining the customer service process for better efficiency.

• Must be very responsive and efficient on WhatsApp management (there will be an assessment on this).
• Preferably able to manage one platform independently (e.g., TikTok or Wedding Instagram). With ability to work around canva and come up with good designs if needed.
• This person needs to be outgoing,and willing to engage with people actively.
• A strong understanding and connection to PichaEats' cause is essential.
• Must have good proficiency in verbal and written English.
• Open to fresh graduates with past internship experience.
• Ideal if there's an existing marketing portfolio - either from past work, personal work done, freelance gigs, internships or student assignment work done. To better gage your experience level.