Customer Service Executive (Calls/Live Chat) Salary Up to RM4,000
Asia Recruit Management Sdn Bhd Kuala Lumpur Full-time
Understand customer enquiries and respond via applicable channels: calls, email, chat etc.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner by following to processes.
- Candidate must possess at least a SPM.
- Degree Fresh Graduates are encouraged to apply.
- Candidate with working experience in the related field and proven experience as call center are added advantage.
- Able to speak and write fluently in English, Bahasa Malaysia and Mandarin (as this role require to support mandarin speaking customers & agents)
- Active listener with excellent communication, interpersonal and rapport building skills.
- Shift Allowance and KPI Incentive.
- 5 days work per week with rotational shift (24/7).
Agensi Pekerjaan Recruit Express Sdn BhdKuala Lumpur
Call Centre, Banking or Customer Service environment: 1 year (Preferred)
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Deliver 24 hour one-stop customer service...
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