Junior Executive - Customer Experience Management Customer Service (MA SEPANG)
Junior Executive - Customer Experience Management Customer Service (MA SEPANG)
Apply now »
Apply for Job
Date: 17 Jul 2025Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
Efficiently managing passenger queues and crowds, handling on-site complaints, providing information, and assisting with incidents to ensure smooth airport operations.
ESSENTIAL POSITION FUNCTIONS
Queue Management
Monitor queue flow and manage queues efficiently to minimize congestion within CEM responsibilities, including collaboration and liaison with other stakeholders.
Crowd Management
Manage crowds during peak times or special events within CEM responsibilities, including collaboration and liaison with other stakeholders.
Onsite Feedback Management:
Handle and resolve passengers' and stakeholders' on-site complaints and issues.
Providing Information:
Attend passengers' inquiries regarding wayfinding, airport facilities, and other passenger issues.
Incident Handling:
Handle and/or assist with incidents, accidents, emergency situations, and fallback procedures.
Admin:
Perform administrative tasks related to shifts, including reports, leave, attendance, and claims.
Other Duties:
Perform other duties as assigned and instructed by superiors from time to time.
Key Challenges
Managing crowd during peak/ crisis time whilst ensuring high customer service levels.
Skills- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Experience supervising others
- Excellent interpersonal and communication skills.
- Excellent Customer-focus.
- Multi-tasked
Education
INTERNAL- Degree/ Diploma/ Certificate in any discipline preferably in Airport Operations Management/ Hospitality/ Mass Communications OR
- STPM or
- SPM with Bahasa Malaysia - Credit, English-Pass, Mathematic-Pass
- Must achieve and maintain the following performance rating for two (2) consecutive years of at least:
- Exceptional / A or Outstanding / B; and
- Minimum Meet Expectations / C
- The employee must not be subjected to disciplinary punishments except for disciplinary counseling, caution, reminder & warning for the past 36 consecutive months.
- Degree in any discipline, preferably in Airport Operations Management/ Hospitality/ Mass Communications
Relevant Industries
Internal
Diploma with minimum 2 years relevant experience in Supervisory role OR
Certificate/STPM with minimum 3 years relevant experience in Supervisory role OR
SPM with minimum 5 years relevant experience in Supervisory role
External
Degree holder with minimum CGPA 3.0 and minimum 1 year relevant experience.
Additional Information
Open for Malaysian citizens only
Please be reminded that only online applications will be entertained
Application should reach us by 24 July 2025
Only the shortlisted will be notified
Job Segment: Event Planning, Service Manager, Claims, Manager, Hospitality, Customer Service, Insurance, Management
Apply now »
Apply for Job