Customer Service Executive
Aurae Wood Sdn Bhd Johor Bahru Full-time
Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Customer Reception
- Provide attentive services to ensure a comfortable experience (services include to service beverages, snacks).
- Appointment & Scheduling Coordination
- Manage the booking system to efficiently allocate therapy room time slots and avoid scheduling conflicts.
- Online Operations & Customer Communication
- Update social media/website content (e.g., promotions, business hour adjustments).
- Promptly respond to online inquiries regarding services, pricing, etc.
- Complaint Resolution & Feedback Improvement
- Attend customer complaints professionally, record problem issue and propose solutions to enhance service quality.
- Customer Equipment Maintenance Follow-Up
- Monitor the status of customers’ therapy rooms (e.g., reminders for essential oil replenishment or maintenance schedules).
- Provide expert maintenance advice and assist in booking on-site servicing if needed.
- KWSP and SOCSO
- Annual leave
- Sick leave
- Maternity Leave
- Compassionate Leave
- Parental Leave
- Marriage Leave
Keenhi DistributionJohor Bahru
Bachelor's Diploma or Degree in Business Administration, Marketing, Mass Communication, or any related discipline.
• Minimum 1 year of relevant experience in customer support/ service field.
• Strong communication, telephone & email etiquette...
The Makeover GuysJohor Bahru
based on our services
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6. ..
Hua Huat Manufacturing Sdn BhdJohor Bahru
Representative and Customer
• Assist the sales team in providing exceptional service to customer, fostering and maintaining strong collaborative relationship between the company and clients.
• Collect and process orders from sales executive
• Monitor collections...