Executive Technical Support (Mandarin and Cantonese Speakers)

• Excellent command of spoken and written English, Mandarin and Cantonese.
• Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
• Understanding of desktop, laptop and tablet’s hardware and technology.
• Technical knowledge with problem solving and troubleshooting skills.
• Technical knowledge on Microsoft Operating Systems & Office Suites.
• 24 hours shift rotational.
• Work Days: 5 days a week
• Work Hour: 9 hours per day depending on roster.

The Responsibilities of the Role:

• Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
• Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
• Determine the problem and provide a technical resolution within the contact or by dispatching for service.
• Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
• Always strive to meet and exceed customers’ needs and expectations.
• Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
• Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
• Demonstrate the required maturity to work from home/remotely under minimum supervision.
• Expected to meet the Key Performance Indicators (KPI).
• Attractive Salary (RM3,500 – RM4,500) depending on experience.
• Shift Allowance for selected shift.
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.