Junior Technical Support

About Us: We are dedicated to delivering exceptional services to our customers. As part of our growing team, we are seeking Junior Technical Support Specialist who is passionate about technology, problem-solving, and customer success.

Role Summary: The Junior Technical Support Specialist will be responsible for assisting customers with technical issues, managing database queries, and ensuring proper configuration of administrative settings. This role is ideal for someone with a basic technical background who is eager to learn and grow in a dynamic environment.

Qualifications:

• Basic understanding of SQL and database structures is a plus but willing to learn is the key.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Availability for daily shifts and rotating weekend support under agreed terms.
• Prior experience in a technical support role is an advantage but not required.
• Due to the nature of our business and customer base, Mandarin is a must.

Key Responsibilities:

• Provide timely and effective support to customers via email, chat, and phone.
• Troubleshoot technical issues and resolve them or escalate to higher tiers when necessary.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Execute and troubleshoot SQL queries to assist with customer reports and data analysis.
• Collaborate with the development and database teams to resolve basic technical issues.
• Ensure data accuracy and integrity when handling customer data.
• Assist in configuring and maintaining user accounts setting or system settings based on customer request.
• Provide guidance to customers on system setup and customization.
• Document and maintain records of configuration changes and solutions.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive team environment.
• Access to ongoing training and resources.