Reservation Assistant
Ming Court Hotel (KL) Sdn Bhd Kuala Lumpur Full-time
Team player with the ability to work independently during shifts.
- Proficiency in hotel reservation systems (e.g., Opera) and Microsoft Office.
- Willingness to work only morning and afternoon shifts.
- Must possess at least a Diploma either in Hospitality / Hotel Management or its equivalent.
- At least 1-year working experience in a related field would be an added advantage.
- Must have good communication skills - written and spoken.
- Handle reservation requests through phone, email, and online channels in a courteous and timely manner.
- Accurately input, update, and manage guest reservations using the hotel’s booking system.
- Provide guests with clear information regarding room availability, pricing, promotions, and package deals.
- Process booking modifications, cancellations, and special requests with attention to detail.
- Coordinate with front office and other departments to ensure seamless service delivery.
- Assist in monitoring room inventory and collaborate with revenue or sales teams when needed.
- Maintain thorough knowledge of hotel services, policies, and local area attractions to assist guests effectively.
- Annual Leave
- Medical and Hospitalisation Leave
- EPF/SOCSO/PCB
- Training Provided
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